Accidental charge for ***.**. Cancelled immediately through merchant. Called customer s...

GetHuman-rankinsp's Refund or Suspicious Charges issue with RushCard from April 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-rankinsp's own words
Accidental charge for ***.**. Cancelled immediately through merchant. Called customer service twice. First call representative put me on hold to “check my account” and hung up on me. Second call seemed to be the same representative who told me the merchant can only release the funds and I have to call them and obtain a transaction release form and fax it to ***-***-****. The merchant never withdrew money from the account. The transaction has been pending. I want my refund available.
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RushCard

Refund or Suspicious Charges issue
Reported by GetHuman-rankinsp
Apr 30th, 2018 - a yr ago
I have an issue with RushCard too
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Seen by 13 customers so far
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Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-rankinsp started working on this issue
Apr 30th, 2018 6:06pm
GetHuman-rankinsp indicated the issue is not fixed yet.
Apr 30th, 2018 6:06pm