Invoice *:******* $**.** * *.** Tax, *The payment was through Paypal: I returned ** ba...

GetHuman4698288's Returns issue with Ruralking.com from April 2020

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The issue in GetHuman4698288's own words
Invoice *:******* $**.** * *.** Tax, *The payment was through Paypal: I returned ** bags of white marble rocks on Friday April **th because they were not what I ordered as the color was not as advertised. Two RK employees help unload them. When I returned to the store returning the ** bags, I was told at the customer service desk I needed to wait twenty four hours before I could get my refund because it took that long to be processed for an online sale. Understandable.*I returned to the store the next day, waited for over thirty minutes in line to get to the desk and after another fifteen minutes the clerk gave up and said she did not know how to do an online refund. The manager was no help either.*So I returned today and a different manger stated that I had to go through your online customer service for the refund. That was after wasting nearly two hours and driving ** miles in two round trips with not results.*I first called your toll free line today and after ** minutes I went from **th to **th. Spent eight minutes at ***, I was told numerous times you would be right with me and that was about biggest inaccuracies I have ever heard. I would have been at least another ** minutes if I stayed on hold.*I even suggested just to give me a RK gift card for the amount as I get all my animal feed there as well. They could not do that either.*So I need a refund for $**.** either returned it to my PayPal account or send me a gift card in the appropriate amount.

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Ruralking.com

Returns issue
Reported by GetHuman4698288
Apr 22nd, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 31 others
0 customers following this

Timeline

GetHuman4698288 started working on this issue
Apr 22nd, 2020 6:58pm

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