I would like to be refunded now or I will go to my bank tomorrow and report fraud

GetHuman-jonouna's customer service issue with Rukkus from June 2018

Help with my Rukkus issue
The issue in GetHuman-jonouna's own words
The problem: I would like to be refunded now or I will go to my bank tomorrow and report fraud
GetHuman-jonouna did not yet indicate what Rukkus should do to make this right.
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Rukkus

Customer service issue
Reported by GetHuman-jonouna
Jun 25th, 2018 - 4 mons ago
I have an issue with Rukkus too
Fixed
Seen by 5 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Name on the account
Order number
Email address on the account
Date of birth
Timeline
GetHuman-jonouna started working on this issue
Jun 25th 8:53pm
GetHuman-jonouna indicated the issue is not fixed yet.
Jun 25th 8:53pm