I requested a return label. I think they sent if but it was incorrect. There were sev...
GetHuman2222920's customer service issue with Rue La La from February 2019
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The issue in GetHuman2222920's own words
I requested a return label. I think they sent if but it was incorrect. There were seven items involved. Each list contained six-on each * item was missing but a different one. I tried to resolve this on chat but I was cute off before I had finished typing. This happened I believe three times on Rep asked me for order number My internet was down so I dound not get it at the moment. He had my name address, tel. No. I am sure he could find some way to get address. He asked me the same question? what is your order * and I releated that I could not geyt acces. e ung u on me. Name is Gregory. Saved chat. Tried again next day, twice and cut off Called service * and held for **-** minutes. I gave up**After several more tries, someone sent a return label as mentioned above. They are both incorrect. Also, in the process of finding order, I noticed they had deducted credit and the charge was $**. On the return list, I noted that the charge for this order * is $***. They have now made errors in three of the three details relating to thie one order. Insccurate rturnlist, iChartges differnt on order placement and order list. Rude and lazy "service" reps. i'e' Gregory. Also, I asked to reset my password. I asked for a link to be set for me. I waited and waited. Finally a link appeared. say *** minutes, when I tried to use it, it either said password and confirmationdo not match, Your password link has expired. Within about ** minutes. When I spoke to Apple? they said these links were valid for ** hrs.
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