I purchased a very heavy rug (**X**). When I received it, it was a totally DIFFERENT ru...

GetHuman909302's customer service issue with Rue La La from July 2018

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The issue in GetHuman909302's own words
I purchased a very heavy rug (**X**). When I received it, it was a totally DIFFERENT rug than what I ordered. I am still in disbelief that they want me to repackage the rug for return. When I received it, it wasn't rolled up. It is folded and very bulky. I cut away the wrapping to even get to it. I am still in disbelief that they think it is my job to repackage this rug for return. I don't want the rug. It is hideous. I want it out of my garage and want a refund. I'll take my business somewhere else. I am a longtime customer and they just lost my business.
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Rue La La

Customer service issue
Reported by GetHuman909302
Jul 23rd, 2018 - 10 mons ago
I have an issue with Rue La La too
Fixed
Seen by 5 customers so far
Similar issue to 72 others
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Items needed
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Email address on the account (if applicable)
Timeline
GetHuman909302 started working on this issue
Jul 23rd, 2018 6:55pm
GetHuman909302 indicated the issue is not fixed yet.
Jul 24th, 2018 2:02am
GetHuman909302 indicated the issue is not fixed yet.
Jul 25th, 2018 2:50am
GetHuman909302 indicated the issue is not fixed yet.
Jul 26th, 2018 8:18pm