Feedback on customer service. I was at the Detroit airport today and had some extra tim...

GetHuman-bscherku's Complaint issue with Ruby Tuesday from August 2019

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The issue in GetHuman-bscherku's own words
Feedback on customer service. I was at the Detroit airport today and had some extra time so thought I would dine at the Ruby Tuesday at the North Terminal. There were * people in line. * walked away. * were taken to a table. I was next. I waited patiently. No acknowledgment of my presence. In the time I waited. Approx * to ** minutes additional people lined up. Waited and left as there was no service. I eventually left as well. The restaurant was *** empty. Multiple wait staff walked right by the entrance and made no eye contact. I don’t mind waiting. Even a “we are just clearing tablesor changing shifts or something”. Very disappointing. In my little snapshot of time in front of your restaurant you lost a lot of business. Not looking for any compensation. Providing feedback on your poor customer service and your restaurant will find itself with the dodo bird (gone) if you don’t improve things.

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Ruby Tuesday

Complaint issue
Reported by GetHuman-bscherku
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 507 others
0 customers following this

Timeline

GetHuman-bscherku started working on this issue
Aug 5th, 2019 7:23pm
GetHuman-bscherku indicated the issue is not fixed yet.
Aug 6th, 2019 9:47pm
GetHuman-bscherku indicated the issue is not fixed yet.
Aug 8th, 2019 7:28pm
GetHuman-bscherku indicated the issue is not fixed yet.
Aug 8th, 2019 7:30pm
GetHuman-bscherku indicated the issue is not fixed yet.
Aug 9th, 2019 6:17pm

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