I sent an ebay sale item to Australia on **th August ****, the buyer sent me an email o...

GetHuman-caredsch's customer service issue with Royal Mail from October 2020

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The issue in GetHuman-caredsch's own words
I sent an ebay sale item to Australia on **th August ****, the buyer sent me an email on **th September **** stating that the parcel had not yet been received. We were both aware of the delays to International Post by the COVID-** Pandemic.*I therefore opened a claim with Royal Mail on **th September regarding this missing parcel. Reference number ******-****** Refers.*The item was finally delivered to the buyer on Thursday *st October. Since then I have tried without success on your non user friendly web site to cancel this claim. There seems to be no where on your web site to do this, I have also tried to telephone you equally with no success on this matter.**I simply wish to cancel my claim surely this should be a simple enough task.**I look forward to your early reply.

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Royal Mail

Customer service issue
Reported by GetHuman-caredsch
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 4030 others
0 customers following this

Timeline

GetHuman-caredsch started working on this issue
Oct 3rd, 2020 9:54am