last week i sent a parcel to germany i should of tracked it but i didnt the post office...

GetHuman5185321's Track an Order issue with Royal Mail from November 2020

Help with my Royal Mail issue
First: share to improve GetHuman5185321's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5185321 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman5185321's own words
last week i sent a parcel to germany i should of tracked it but i didnt the post office gave me receipts but i lost them and i dont know if its got there or not could you track it or give me the number to track it i only got the address markus ziegler kreuzfedring *c elsenfeld ***** germany £**.** i paid the parcel is a motor bike screen (viser)) my husband brought through ebay when it arrived it was the wrong one and this should of gone to sweden and we think the person in sweden got his but he as not heard about a refund from ebay as not sure if parcel got to markus i would be grateful if you could tell me what to do thanks shirley shirleyedmonds**@gmail .com i think it went by parcel force but with no tracking number i cannot check with them and not have the post office details im stuck

GetHuman5185321 did not yet indicate what Royal Mail should do to make this right.

How GetHuman5185321 fixed the problem

We are waiting for GetHuman5185321 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Royal Mail

Track an Order issue
Reported by GetHuman5185321
Nov 19th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4308 others
0 customers following this


GetHuman5185321 started working on this issue
Nov 19th, 2020 11:24am