A tracked item shows to have been delivered, but I have not received it. I have spoken...

GetHuman-rexina's Missing Item issue with Royal Mail from July 2020

Help with my Royal Mail issue
First: share to improve GetHuman-rexina's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rexina may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman-rexina's own words
A tracked item shows to have been delivered, but I have not received it. I have spoken with the Postman today who, when he does have a parcel always rings the bell at the gate and waits for someone to come out to receive it. He said he would have remembered this parcel because of its size and weight, and would not have just left it without ensuring a member of my household had taken it in. Due to the coronavirus I have been on total lockdown and therefore I have always been here. The Tracking Number: LX*********CN. My address is: The Beeches, Laymore, Winsham, Chard, Somerset, TA** *NT. A previous parcel that should have been delivered to me was delivered to a house in Chard, the recipient denied receiving it, yet the tracking showed it to having been signed and left at that property. Evidence sent to me showed the person’s name and their address. This latest missing parcel does not show any such details. I appreciate your attention on this case and look forward to your response.

GetHuman-rexina did not yet indicate what Royal Mail should do to make this right.

How GetHuman-rexina fixed the problem

We are waiting for GetHuman-rexina to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Royal Mail

Missing Item issue
Reported by GetHuman-rexina
Jul 8th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4473 others
0 customers following this

Timeline

GetHuman-rexina started working on this issue
Jul 8th 11:16am