Cooperation with other delivery services abroad

GetHuman4872969's customer service issue with Royal Mail from May 2020

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The issue in GetHuman4872969's own words
For your information, how your cooperation partners abroad arrange for further delivery ... Dear Sirs and Madames,*I would like to "once" inform you about your ABSOLUTELY INACCEPTABLE delivery method in Soest .... good that ebay sends a notification !!!*Steeldarts from England were sent to Germany via Royals Mail, GLS was responsible for the FINAL DELIVERY to me ... or not.*On May **th, ****, at **:**, the delivery was delivered to me via eBay. OR NOT TOO !!!!*I informed your hotline on May **, **** at *:** p.m. and asked for notification by email.*In the case of first-class complaint management, it would have been desirable for me, as the complainant, to have received a message via email ("Thank you for your message, this will be dealt with under questions no. Xyz"). After several inquiries, I received about * week as the processing time.**Tonight I received the delivery ... FROM MY NEIGHBOR'S GREEN HEDGE **! This told me (ATTENTION PLEASE KEEP NOW) that you found my parcel out of chance on your rubbish bin ... of course I did not receive a notification card either.*In short: for me this type of delivery is absolutely INACCEPTABLE !!!!! It is certainly up to you, within the scope of your sovereignty, how you proceed with the responsible employee ... I would be the boss WITHOUT TERMINATION !!!! And every labor judge would agree with you.**I CAN ALSO EXPECT AN APPROPRIATE EXCUSE FROM YOUR COMPANY IN CORONA HOURS !!!!**An exasperated annoyance with your company**Martin Meschede
proper further processing * delivery
Maybe think about the change of the foreign cooperation partner GLS .... every complaint is a gift *-)
I buy a lot from ebay.uk Steeldarts and the sellers then send them from England to me in Germany
I sent GLS a complaint by email, but I wanted to inform you about it
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Royal Mail

Parcel Delivery
Customer service issue
Reported by GetHuman4872969
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 4802 others
0 customers following this
Items needed
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Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman4872969 started working on this issue
May 26th, 2020 8:08pm

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