Cooperation with other delivery services abroad

GetHuman4872969's customer service issue with Royal Mail from May 2020

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The issue in GetHuman4872969's own words
For your information, how your cooperation partners abroad arrange for further delivery ... Dear Sirs and Madames,*I would like to "once" inform you about your ABSOLUTELY INACCEPTABLE delivery method in Soest .... good that ebay sends a notification !!!*Steeldarts from England were sent to Germany via Royals Mail, GLS was responsible for the FINAL DELIVERY to me ... or not.*On May **th, ****, at **:**, the delivery was delivered to me via eBay. OR NOT TOO !!!!*I informed your hotline on May **, **** at *:** p.m. and asked for notification by email.*In the case of first-class complaint management, it would have been desirable for me, as the complainant, to have received a message via email ("Thank you for your message, this will be dealt with under questions no. Xyz"). After several inquiries, I received about * week as the processing time.**Tonight I received the delivery ... FROM MY NEIGHBOR'S GREEN HEDGE **! This told me (ATTENTION PLEASE KEEP NOW) that you found my parcel out of chance on your rubbish bin ... of course I did not receive a notification card either.*In short: for me this type of delivery is absolutely INACCEPTABLE !!!!! It is certainly up to you, within the scope of your sovereignty, how you proceed with the responsible employee ... I would be the boss WITHOUT TERMINATION !!!! And every labor judge would agree with you.**I CAN ALSO EXPECT AN APPROPRIATE EXCUSE FROM YOUR COMPANY IN CORONA HOURS !!!!**An exasperated annoyance with your company**Martin Meschede
proper further processing * delivery
Maybe think about the change of the foreign cooperation partner GLS .... every complaint is a gift *-)
I buy a lot from Steeldarts and the sellers then send them from England to me in Germany
I sent GLS a complaint by email, but I wanted to inform you about it
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Royal Mail

Parcel Delivery
Customer service issue
Reported by GetHuman4872969
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 4802 others
0 customers following this
Items needed
Email address on the account
Name on the account
Phone number on the account
Address on the account


GetHuman4872969 started working on this issue
May 26th, 2020 8:08pm

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