I received confirmation that my parcel was on its way on Thursday *th December. I have...

GetHuman-ellypowe's Missing Order issue with Royal Mail from December 2019

Help with my Royal Mail issue
First: share to improve GetHuman-ellypowe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ellypowe may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman-ellypowe's own words
I received confirmation that my parcel was on its way on Thursday *th December. I have tracked my order multiple times since Friday *th December and it appears that there hasn’t been an update since then. Can someone please let me know where my parcel is and if I can expect to receive it for tomorrow which is when I need it for. It shouldn’t take over a week for my parcel to be delivered once I have received confirmation that it is ‘on its way’. My tracking number is NU*********GB, I would appreciate a prompt response because I will have to buy something else if I’m not going to receive the item.

GetHuman-ellypowe did not yet indicate what Royal Mail should do to make this right.

How GetHuman-ellypowe fixed the problem

We are waiting for GetHuman-ellypowe to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Royal Mail

Missing Order issue
Reported by GetHuman-ellypowe
Dec 11th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 2979 others
0 customers following this

Timeline

GetHuman-ellypowe started working on this issue
Dec 11th, 2019 7:34am