Greetings... I purchase (*) two parcels from Abdallah Haddad, the first (hats) on **th...
GetHuman3852590's Missing Order issue with Royal Mail from October 2019
Help with my Royal Mail issue
First: share to improve GetHuman3852590's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3852590's own words
Greetings... I purchase (*) two parcels from Abdallah Haddad, the first (hats) on **th September **** and the second (clothing) on **th September ****. *The items where shipped from the United kingdom to the United States using Royal Air mail. *The email address I have for the supposed sender is M*****@***.com . *The packages were to be delivered to an address( Genevieve Roberts ****Nw **th Ave Miami *****-**** Florida ***** USA) which is a forwarding company named ezone. *The first package (hats) were delivered, I get the updates on the packages from their website.* The second package (clothing) never arrived , I asked the seller to follow up on it for me, he told me that he got a delivery report via a message saying the second package was delivered . I asked him to provide me the tracking number and he sent me this (**-********)... But that number don't seem to track anything. He told me he got that number from a representative from Royal mail. *I tried making a claim with he forwarding company (ezone) but they said I need to provide proof of delivery to them, Which I don't have.* I was told the second package was showed as delivered on **-october-**** .. *Can you please find out what became of the package for me please? And if it really shows that it's delivered, then can you send me any form of proof of delivery please, like a screenshot of the delivery notice or maybe send me the delivery information via email too... *Please get back to me.
GetHuman3852590 did not yet indicate what Royal Mail should do to make this right.
I have an issue with Royal Mail too
How GetHuman3852590 fixed the problem
We are waiting for GetHuman3852590 to fix the problem and share the solution with the rest of us customers.
Please help with my Royal Mail issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.