Greetings... I purchase (*) two parcels from Abdallah Haddad, the first (hats) on **th...

GetHuman3852590's Missing Order issue with Royal Mail from October 2019

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The issue in GetHuman3852590's own words
Greetings... I purchase (*) two parcels from Abdallah Haddad, the first (hats) on **th September **** and the second (clothing) on **th September ****. *The items where shipped from the United kingdom to the United States using Royal Air mail. *The email address I have for the supposed sender is M*****@***.com . *The packages were to be delivered to an address( Genevieve Roberts ****Nw **th Ave Miami *****-**** Florida ***** USA) which is a forwarding company named ezone. *The first package (hats) were delivered, I get the updates on the packages from their website.* The second package (clothing) never arrived , I asked the seller to follow up on it for me, he told me that he got a delivery report via a message saying the second package was delivered . I asked him to provide me the tracking number and he sent me this (**-********)... But that number don't seem to track anything. He told me he got that number from a representative from Royal mail. *I tried making a claim with he forwarding company (ezone) but they said I need to provide proof of delivery to them, Which I don't have.* I was told the second package was showed as delivered on **-october-**** .. *Can you please find out what became of the package for me please? And if it really shows that it's delivered, then can you send me any form of proof of delivery please, like a screenshot of the delivery notice or maybe send me the delivery information via email too... *Please get back to me.

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Royal Mail

Missing Order issue
Reported by GetHuman3852590
Oct 30th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 4051 others
0 customers following this
Items needed
Email address on the account
Name on the account
Phone number on the account
Address on the account


GetHuman3852590 started working on this issue
Oct 30th, 2019 8:40am
GetHuman3852590 indicated the issue is not fixed yet.
Oct 31st, 2019 9:48am
GetHuman3852590 indicated the issue is not fixed yet.
Nov 2nd, 2019 9:03am