I rang Royal mail to ask why my parcel that I sent by *st class and signed for had not...

GetHuman-jaynenas's customer service issue with Royal Mail from September 2019

Help with my Royal Mail issue
The issue in GetHuman-jaynenas's own words
I rang Royal mail to ask why my parcel that I sent by *st class and signed for had not been delivered. *st time I tried to call i was in a queue for *he **mins before giving up . I rang again the next day and got through only to be told *st class doesn't mean delivered next day. They told me if it still hasn't been delivered by *st October get a claim form. Not happy at all

GetHuman-jaynenas did not yet indicate what Royal Mail should do to make this right.

How GetHuman-jaynenas fixed the problem
I telephoned Royal Mail and was told I would just have to wait and see if my parcel reaches its destination, and it took * days. Fortunately I could check my account where the parcel was returned. I paid for *st class and signed for. Neither of these things were done. It has made me think twice now when I post something. I posted a letter yesterday of some importance and paid £**.** just so it would be fully tracked and signed for delivery next day. Royal Mail was a reliable service this time, and fingers crossed it will be reliable when the item is returned to me using special delivery service. I will definitely think next time I have to use Royal Mail services.
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Royal Mail

Customer service issue
Reported by GetHuman-jaynenas
Sep 23rd, 2019 - 2 years ago
Fixed
GetHuman-jaynenas shared how to fix
Seen by 28 customers so far
Similar issue to 3120 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman-jaynenas started working on this issue
Sep 23rd, 2019 3:08pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:28pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:28pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:28pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:28pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:30pm
GetHuman-jaynenas indicated the issue is not fixed yet.
Sep 24th, 2019 3:30pm
GetHuman-jaynenas confirmed the issue is fixed. Hooray!
Sep 26th, 2019 5:06pm

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