This has not been resolved and no-one from royal mail even tried to make contact to resolve this!!!!!

GetHuman3137636's Refund a Charge issue with Royal Mail from June 2019

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The issue in GetHuman3137636's own words
Send a parcel next day signed for ... Parcel received at Portchester Post Office PO** *XB on Friday **st June and I paid for Special Delivery next day delivery with the extra charge for a saturday delivery of £**.** Reference number BH*********GB It is now **:** on Monday **th June and my parcel has still not arrived! can you please confirm *) when it will be delivered and *) Will i receive a refund on my charges as you have not completed the delivery as agreed.**Many Thanks*Zananet Accounts
This caused issues with our customer as they had an engineer on site waiting the delivery which did not arrive!!!
A refund on the extra postage paid for the Saturday special delivery
We use the special delivery service for most of our business deliveries
How GetHuman3137636 fixed the problem

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What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
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Royal Mail

Special delivery
Refund a Charge issue
Reported by GetHuman3137636
Jun 24th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 2132 others
0 customers following this

Timeline

GetHuman3137636 started working on this issue
Jun 24th, 2019 1:23pm
GetHuman3137636 confirmed the issue is fixed. Hooray!
Jun 27th, 2019 2:17pm
GetHuman3137636 indicated the issue is not fixed yet.
Jun 27th, 2019 2:18pm
GetHuman3137636 indicated the issue is not fixed yet.
Jun 27th, 2019 2:19pm

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