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GetHuman2954260's Track an Order issue with Royal Mail from May 2019

Help with my Royal Mail issue
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Before contacting them, items GetHuman2954260 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman2954260's own words
Locate a missing parcel ... Tracking number VC*********GB I have had texts to say attempting delivery today and a text to say delivered. However, that is not the case as I have not received my parcel? Can you please help with this?**I phoned Royal Mail, I waited an hour before the phone was answered! I spoke to Matthew, he told my parcel had the wrong name on it and the wrong address and it was up to me to contact the sender and chase it! Not really very helpful! Track assistant said postcode didn’t exist! postcode finder gave the address! There is obviously plenty of scope for Royal Mail to improve and also employ more staff to deal with queries and complaints because an hours wait is totally unacceptable. SHAMBOLIC springs to mind!
I would like Royal Mail to retrieve the parcel with their tracking number and deliver it to me!
How GetHuman2954260 fixed the problem

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What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
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Royal Mail

Customer Service
Track an Order issue
Reported by GetHuman2954260
May 20th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1831 others
0 customers following this

Timeline

GetHuman2954260 started working on this issue
May 20th, 2019 3:52pm
GetHuman2954260 indicated the issue is not fixed yet.
May 20th, 2019 8:07pm
GetHuman2954260 indicated the issue is not fixed yet.
May 22nd, 2019 7:59am
GetHuman2954260 indicated the issue is not fixed yet.
May 22nd, 2019 8:00am
GetHuman2954260 indicated the issue is not fixed yet.
May 22nd, 2019 8:05am
GetHuman2954260 indicated the issue is not fixed yet.
May 22nd, 2019 8:06am

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