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GetHuman2954260's Track an Order issue with Royal Mail from May 2019

Help with my Royal Mail issue

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Before contacting them, items GetHuman2954260 may need:

Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account

Top Tip from another customer

Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.

The issue in GetHuman2954260's own words

Locate a missing parcel ... Tracking number VC*********GB I have had texts to say attempting delivery today and a text to say delivered. However, that is not the case as I have not received my parcel? Can you please help with this?**I phoned Royal Mail, I waited an hour before the phone was answered! I spoke to Matthew, he told my parcel had the wrong name on it and the wrong address and it was up to me to contact the sender and chase it! Not really very helpful! Track assistant said postcode didn’t exist! postcode finder gave the address! There is obviously plenty of scope for Royal Mail to improve and also employ more staff to deal with queries and complaints because an hours wait is totally unacceptable. SHAMBOLIC springs to mind!

I would like Royal Mail to retrieve the parcel with their tracking number and deliver it to me!

I have an issue with Royal Mail too

How GetHuman2954260 fixed the problem

We are waiting for GetHuman2954260 to fix the problem and share the solution with the rest of us customers.

Please help with my Royal Mail issue

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We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.

What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?

Find similar issues & fixes

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I had an item coming with Royal Mail and they said they attempted at the delivery...Dear Royal Mail,**I sent a package today by Royal Mail special delivery. The buye...I have a delivery due and have a tracking number*VC*********GB**However the addre...My order was Delivery By Royal Mail*Tracking ID FQ*********GB to the wrong place...Royal Mail will attempt to deliver your item MX*********GB from Nights Online today...hi I have a delivery today my order number is ******** and tracking number is VC...I have a tracked delivery (MN*********GB) that says it has been delivered on...Hello, I am expecting a shipment of Royal Mail GB with the tracking number RN...Parcel due today royal mail have been but no delivery I have email to say it's in depot The tracking number JK*********GB has not been delivered even though the Royal Ma...

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Royal Mail

Customer Service

Track an Order issue

Reported by GetHuman2954260

May 20th, 2019 - 2 years ago

I have an issue with Royal Mail too

Not resolved

Seen by 9 customers so far

Similar issue to 1831 others

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