My son (same address as me) has had his email account hacked, resulting in having to ca...

GetHuman2953495's customer service issue with Royal Mail from May 2019

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The issue in GetHuman2953495's own words
My son (same address as me) has had his email account hacked, resulting in having to cancel debit*credit cards and change passwords. His bank has advised him to check no-one has registered a re-direction of his post, as they indicate someone (posing as him) has requested a credit card. I have tried to phone customer services several times, hanging on for a long period on each occasion, and there is nothing on the website to indicate what to do. Please could someone get back urgently (***** ******)
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Royal Mail

Customer service issue
Reported by GetHuman2953495
May 20th, 2019 - a mon ago
I have an issue with Royal Mail too
Not resolved
Seen by 8 customers so far
Similar issue to 1830 others
0 customers following this
Timeline
GetHuman2953495 started working on this issue
May 20th 2:07pm
GetHuman2953495 indicated the issue is not fixed yet.
May 20th 7:08pm
GetHuman2953495 indicated the issue is not fixed yet.
May 20th 7:08pm
GetHuman2953495 indicated the issue is not fixed yet.
May 21st 2:24pm