Hi, I am emailing as my parcel is being sent from Canada to Parcel Motel In ireland and...

GetHuman2598566's customer service issue with Royal Mail from March 2019

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The issue in GetHuman2598566's own words
Hi, I am emailing as my parcel is being sent from Canada to Parcel Motel In ireland and there is a customs charge owed on it. I have contacted parcel motel and they have been the least helpful customer support team I've ever come across. They have advised that royal mail left numerous 'pay customs card' with them but didnt put details of what parcels they are for? so they have no way of knowing which is mine thus I cannot pay my customs charge and my package will probably be sent back to the sender which is ridiculous. I have no problem paying but royal mail wont speak to me because I am not parcel motel and parcel motel cant help because they wont contact you on my behalf. All I am asking is what is the code or details I need to pay the customs charge. My tracking number is LX*********CA. The address it is being sent to is Heather Maguire, PM*******, *A MCKINNEY ROAD, NEWTOWN ABBEY. BT** *PE CO. ANTRIM. I would really appreciate if you could scan me a copy of the card so I can just pay these charges and solve this problem. Surely sending the item back to Canada is more of a hassle than just paying the fee. Thank you. Heather
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Royal Mail

Customer service issue
Reported by GetHuman2598566
Mar 26th, 2019 - a mon ago
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Seen by 2 customers so far
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GetHuman2598566 started working on this issue
Mar 26th 6:18pm
GetHuman2598566 indicated the issue is not fixed yet.
Mar 29th 7:08pm