Hi, I am emailing as my parcel is being sent from Canada to Parcel Motel In ireland and...

GetHuman2598566's customer service issue with Royal Mail from March 2019

3 views | 1293 similar | 0 following
Help with my Royal Mail issue
GetHuman2598566's next move: call Royal Mail.
The best way to get your problem resolved is to tap the button below to start calling Royal Mail. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2598566's own words
Hi, I am emailing as my parcel is being sent from Canada to Parcel Motel In ireland and there is a customs charge owed on it. I have contacted parcel motel and they have been the least helpful customer support team I've ever come across. They have advised that royal mail left numerous 'pay customs card' with them but didnt put details of what parcels they are for? so they have no way of knowing which is mine thus I cannot pay my customs charge and my package will probably be sent back to the sender which is ridiculous. I have no problem paying but royal mail wont speak to me because I am not parcel motel and parcel motel cant help because they wont contact you on my behalf. All I am asking is what is the code or details I need to pay the customs charge. My tracking number is LX*********CA. The address it is being sent to is Heather Maguire, PM*******, *A MCKINNEY ROAD, NEWTOWN ABBEY. BT** *PE CO. ANTRIM. I would really appreciate if you could scan me a copy of the card so I can just pay these charges and solve this problem. Surely sending the item back to Canada is more of a hassle than just paying the fee. Thank you. Heather

GetHuman2598566 did not yet indicate what Royal Mail should do to make this right.

How GetHuman2598566 fixed the problem

We are waiting for GetHuman2598566 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2598566 fixes it.
This email address isn't valid

Royal Mail

Customer service issue
Reported by GetHuman2598566
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 1293 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman2598566 started working on this issue
Mar 26th, 2019 6:18pm
GetHuman2598566 indicated the issue is not fixed yet.
Mar 29th, 2019 7:08pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians