I received a grey card stating that I pay custom charges for a package I was expecting...

GetHuman2469707's customer service issue with Royal Mail from March 2019

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The issue in GetHuman2469707's own words
I received a grey card stating that I pay custom charges for a package I was expecting from the usa.*I paid this online and still no package arrived.*Now I am being telephoned by a private number from a royal mail sorting office worker stating that they have my package but there is confusion to where it should be delivered.*This confusion arises because my billing address is different to my delivery address. *I have telephoned the customer services and waited for over * hour before putting the phone down.*I contacted their online help service and all they told me was to ring customer services.*I even telephoned the sorting office which is holding my package (sheerness) and all I get is a answer machine. I did leave a message a few days ago.*I have even completed a 'redelivery' form online.*And yet... no package.*My Package Number is : LB*********US*Ref : Dennington ***** - C U*and I would like it delivered to me* *hd, number *
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Royal Mail

Customer service issue
Reported by GetHuman2469707
Mar 13th, 2019 - 5 mons ago
I have an issue with Royal Mail too
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GetHuman2469707 started working on this issue
Mar 13th 10:23am
GetHuman2469707 indicated the issue is not fixed yet.
Mar 13th 10:24am