I received a grey card stating that I pay custom charges for a package I was expecting...

GetHuman2469707's customer service issue with Royal Mail from March 2019

7 views | 1206 similar | 0 following
Help with my Royal Mail issue
GetHuman2469707's next move: try calling Royal Mail again.
The best way to get your problem resolved is to tap the button below to start calling Royal Mail. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2469707's own words
I received a grey card stating that I pay custom charges for a package I was expecting from the usa.*I paid this online and still no package arrived.*Now I am being telephoned by a private number from a royal mail sorting office worker stating that they have my package but there is confusion to where it should be delivered.*This confusion arises because my billing address is different to my delivery address. *I have telephoned the customer services and waited for over * hour before putting the phone down.*I contacted their online help service and all they told me was to ring customer services.*I even telephoned the sorting office which is holding my package (sheerness) and all I get is a answer machine. I did leave a message a few days ago.*I have even completed a 'redelivery' form online.*And yet... no package.*My Package Number is : LB*********US*Ref : Dennington ***** - C U*and I would like it delivered to me* *hd, number *

GetHuman2469707 did not yet indicate what Royal Mail should do to make this right.

How GetHuman2469707 fixed the problem

We are waiting for GetHuman2469707 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2469707 fixes it.
This email address isn't valid

Royal Mail

Customer service issue
Reported by GetHuman2469707
Mar 13th, 2019 - 2 years ago
Seen by 7 customers so far
Similar issue to 1206 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman2469707 started working on this issue
Mar 13th, 2019 10:23am
GetHuman2469707 indicated the issue is not fixed yet.
Mar 13th, 2019 10:24am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies