I received a grey card stating that I pay custom charges for a package I was expecting from the usa.*I paid this online and still no package arrived.*Now I am being telephoned by a private number from a royal mail sorting office worker stating that they have my package but there is confusion to where it should be delivered.*This confusion arises because my billing address is different to my delivery address. *I have telephoned the customer services and waited for over * hour before putting the phone down.*I contacted their online help service and all they told me was to ring customer services.*I even telephoned the sorting office which is holding my package (sheerness) and all I get is a answer machine. I did leave a message a few days ago.*I have even completed a 'redelivery' form online.*And yet... no package.*My Package Number is : LB*********US*Ref : Dennington ***** - C U*and I would like it delivered to me* *hd, number *
GetHuman2469707 did not yet indicate what Royal Mail should do to make this right.
I have an issue with Royal Mail too
How GetHuman2469707 fixed the problem
We are waiting for GetHuman2469707 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
GetHuman2469707 indicated the issue is not fixed yet.
Mar 13th, 2019 10:24am
Paying Too Much for TV?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.