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The issue in GetHuman2345603's own words
I posted two letters on Monday ** February both to the same address. They were both for signed for and recorded. One of the two arrived at the address on Tuesday and was signed for, but the other has not yet been delivered on Friday. Both these letters are of extreme importance and contain very important documents, and it is essential that the second one is delivered. It says on an online check that "You still have it". The reference number is GQ*********GB and I need to know if it has been delivered or not, and if so when it will be delivered. It was sent to Lloyds Bank PPI Customer service at BX* *LT. It is urgent that this is resolved.
GetHuman2345603 did not yet indicate what Royal Mail should do to make this right.
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