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The issue in GetHuman2229031's own words
I did not recieve (in total now) * bills for my Santander credit card since August **** (*) --- then *x---- * January and * February' This has caused me to 'late pay' these bills as I rely on these bills*notifications to remind me when to pay and for the paying in slip and envelope. I am the tenant at my address, the landlord also lives here. He did not recieve the letter for a parking offence fine, until the *nd reminder came -causing a much higher bill. I don't know how many other letters may have gone astray, so I am going to check with neighbours
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