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Hello, I posted an item on the morning of the **th of January and it seems to have stayed at the same post office for close to two weeks now. The item was sold on eBay so it needs to be delivered or else it will cost me money through issuing a refund as well as reputational damage. The online tracking number: KB*********GB states 'We've got it' still at the Sheffield post office I deposited it at.**Please could you advise me what has happened and how to resolve this.
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