Hello, I posted an item on the morning of the **th of January and it seems to have stay...

GetHuman-dpdug's customer service issue with Royal Mail from January 2019

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Hello, I posted an item on the morning of the **th of January and it seems to have stayed at the same post office for close to two weeks now. The item was sold on eBay so it needs to be delivered or else it will cost me money through issuing a refund as well as reputational damage. The online tracking number: KB*********GB states 'We've got it' still at the Sheffield post office I deposited it at.**Please could you advise me what has happened and how to resolve this.
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Royal Mail

Customer service issue
Reported by GetHuman-dpdug
Jan 24th, 2019 - 3 mons ago
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Jan 24th 11:40am