I have been trying to call the general enquires number for a few days but i am constant...

GetHuman1970002's customer service issue with Royal Mail from January 2019

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The issue in GetHuman1970002's own words
I have been trying to call the general enquires number for a few days but i am constantly being put in a queue and the calls have never been answered, I would like firstly to complain about the amount of time I have been on hold, I was on hold today for example for ** minutes, I eventually gave up being on hold as these calls are not free and this has cost me a small fortune, I have also been on hold on previous days for ** minutes, it’s an absolute disgrace to be kept waiting this long for a general enquiry, I would like to know what is doing to be done about this, is it possible to be reimbursed at least a fraction of the cost of these calls? It’s an outrage this has happening in the first place. *I ordered a package from Russia and when I have tracked it, it’s basically saying it’s at GBLALA England and it has been since the **th December. When I contacted the seller, they told me to contact the British postal service, they didn’t sent it by courier which is why I’m assuming it’s Royal Mail, the tracking number they gave is RO*********RU.*When I have tracked this online it states it is on its way, but on its way since the **st of December?? **Can you please look into this and reply ASAP.**I look forward to hearing from you. **I would also like to point out that the lack of service has been an absolute abomination to the postal service.
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Royal Mail

Customer service issue
Reported by GetHuman1970002
Jan 15th, 2019 - 9 mons ago
I have an issue with Royal Mail too
Not resolved
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Timeline
GetHuman1970002 started working on this issue
Jan 15th 5:04pm