I have been trying to call the general enquires number for a few days but i am constant...

GetHuman1970002's customer service issue with Royal Mail from January 2019

843 similar
0 following
Help with my Royal Mail issue
First: share to improve GetHuman1970002's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Royal Mail help.
Before contacting them, items GetHuman1970002 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1970002's own words
I have been trying to call the general enquires number for a few days but i am constantly being put in a queue and the calls have never been answered, I would like firstly to complain about the amount of time I have been on hold, I was on hold today for example for ** minutes, I eventually gave up being on hold as these calls are not free and this has cost me a small fortune, I have also been on hold on previous days for ** minutes, it’s an absolute disgrace to be kept waiting this long for a general enquiry, I would like to know what is doing to be done about this, is it possible to be reimbursed at least a fraction of the cost of these calls? It’s an outrage this has happening in the first place. *I ordered a package from Russia and when I have tracked it, it’s basically saying it’s at GBLALA England and it has been since the **th December. When I contacted the seller, they told me to contact the British postal service, they didn’t sent it by courier which is why I’m assuming it’s Royal Mail, the tracking number they gave is RO*********RU.*When I have tracked this online it states it is on its way, but on its way since the **st of December?? **Can you please look into this and reply ASAP.**I look forward to hearing from you. **I would also like to point out that the lack of service has been an absolute abomination to the postal service.
GetHuman1970002 did not yet indicate what Royal Mail should do to make this right.
I have an issue with Royal Mail too
How GetHuman1970002 fixed the problem
We are waiting for GetHuman1970002 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Royal Mail customer problems.
How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1970002 fixes it.
This email address isn't valid

Royal Mail

Customer service issue
Reported by GetHuman1970002
Jan 15th, 2019 - 9 mons ago
I have an issue with Royal Mail too
Not resolved
Seen by 2 customers so far
Similar issue to 843 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1970002 started working on this issue
Jan 15th 5:04pm