I placed an order for * items on eBay, they have been sent out as * separate parcels to...

GetHuman1678041's customer service issue with Royal Mail from December 2018

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The issue in GetHuman1678041's own words
I placed an order for * items on eBay, they have been sent out as * separate parcels to the same address (I have had confirmation of this). I have a tracking number for * of the parcels which says it has been delivered and signed for by someone, but it has been delivered to the wrong address as I have not received it, neither have the neighbors, no one in the building has signed for it. I have tried contacting my local sorting office by going and asking for information, told I would be contacted but I have heard nothing back. I don't know where either of the parcels have been delivered and I have contacted the seller who confirmed the delivery address. It has been signed for by 'IAN', there is no one of the name 'IAN' at the correct delivery address. The tracking number I have is GQ*********GB. Someone else has now got my two parcels and I am out of pocket and have been refused a refund due to the tracking information saying it has been delivered in my area, but without the exact address of where it has been delivered.
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Royal Mail

Customer service issue
Reported by GetHuman1678041
Dec 3rd, 2018 - a mon ago
I have an issue with Royal Mail too
Seen by 3 customers so far
Similar issue to 480 others
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GetHuman1678041 started working on this issue
Dec 3rd, 2018 12:13pm
GetHuman1678041 indicated the issue is not fixed yet.
Dec 3rd, 2018 12:14pm