royal mail attempted to gain entry & deliver but failed. perhaps the tradesman entrance...

GetHuman-coreelec's customer service issue with Royal Mail from November 2018

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The issue in GetHuman-coreelec's own words
royal mail attempted to gain entry & deliver but failed. perhaps the tradesman entrance was not working?*never had this problem before. as they never left a red card i cannot collect or arrange another delivery. i have tried live chat & they told me that the item should of been back out for delivery today but it has not?*they cannot help me anymore & told me to contact customer service. but i had already tried them first & have been on hold for over ** minutes each time.*i am now trying a third time as i right this & at the moment so far i have been on hold over ** minutes.*this is a very expensive watch i am waiting on. a **th birthday present,*i am now wondering if it has disappeared? but i have noway of finding out as royal mail dont answer their phones & the online chat is to limited.*not good enough
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Royal Mail

Customer service issue
Reported by GetHuman-coreelec
Nov 2nd, 2018 - a mon ago
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GetHuman-coreelec started working on this issue
Nov 2nd 2:53pm