I ordered an item from Canada that was supposed to come through royal mail almost a mon...

GetHuman-ashjeff's customer service issue with Royal Mail from October 2018

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The issue in GetHuman-ashjeff's own words
I ordered an item from Canada that was supposed to come through royal mail almost a month ago and it has failed to deliver * times in a row. * out of the * times they never even showed up though I was home all day, and * time I was not home when they claimed they tried to deliver. But they did not leave a card or anything so I do not belive they actually did.**I have called them multiple times, being on hold for up to ** mins for them to reassure me I would get my package in time as I told them I was leaving for * months very soon and the original shipping date was supposed to arrive long before I was due to leave. I am now in the Caribbean (Antigua) for the next * months and my package (A phone valued around $***) is now stuck there. One of the times i tried to get it delivered to my brother who was the house for some time after I had already left the UK, but they failed to deliver again. My brother was home all day waiting for the package and now he is in another country for some time.**Name on Card: Jeff Ash*Original delivery address: ** Nottingham Road, Nottingham, NG** *AN**Original Tracking Number: LX*********CA*Delivery Date: *th Oct ******Reference number *: *-**************Redelivery date: Thu ** Oct ******Reference Number *: *-**************Redelivery date: Thu ** Oct ******Reference Number *: *-**************Redelivery date: Wed ** Oct ******All I want is my package. Can it be shipped to the Caribbean via air now that royal mail has failed to deliver on * separate occasions, after reassuring me via phone multiple times for multiple re-deliveries that it would arrive?

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Royal Mail

Customer service issue
Reported by GetHuman-ashjeff
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 262 others
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GetHuman-ashjeff started working on this issue
Oct 29th, 2018 1:58pm

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