Reference redirection renewal ********* Amanda Shanley redirection from *** Crescent D...

GetHuman-mandysha's customer service issue with Royal Mail from September 2018

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The issue in GetHuman-mandysha's own words
Reference redirection renewal ********* Amanda Shanley redirection from *** Crescent Drive BR* *BA to ** Charlotte Close, Walderslade ME* *LQ. Redirection for * months extended to *******. Should have been charged **.**, but bank statement showing you have taken £**.** out of my account *******. Please refund the overcharge of £** back to card that made payment immediately. Thank you. Amanda Shanley**I tried ringing you today on my pay as you go phone, held in a queue my phone ran out of just over £** credit without getting to speak to anyone. Tried your chat line and although not requesting any info, the person would not help me without my reference number, even though I gave my name, previous address, current address and explained your error and requested payment back to my card, but they refused due to Data Protection Act which is wrong as I was not requesting any info from you. He could have checked your records and seen the error. So not happy with the two efforts today to solve this. Hope this email will result in you sorting this out without delay. Thank you.
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Royal Mail

Customer service issue
Reported by GetHuman-mandysha
Sep 19th, 2018 - 6 mons ago
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Seen by 3 customers so far
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GetHuman-mandysha started working on this issue
Sep 19th, 2018 6:50pm