I tried to log in the usual way. It failed* message pops up to call * *** *** ****. Ge...

GetHuman5407841's customer service issue with Royal Bank of Canada from October 2020

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The issue in GetHuman5407841's own words
I tried to log in the usual way. It failed* message pops up to call * *** *** ****. Get automatic voice, who does not recognize my client number **** **** **** ****. I need to speak or chat with someone re withdrawal from my RBC direct Investing account ********. I do no longer appear to have a chequing account, but appr ***,*** in investments. As a former RBC executive, I do not want to close RBC direct Investing account necessarily, but I need to be able to occasionally make a withdrawal from either f the two current investments and transfer the proceeds to a chequing account at another bank. What is the best way, most cost effective? A) Transfer direct from RBC Direct Investing to a chequing account elsewhere? B) Open (again) a regular RBC chequing account? What are the costs involved? Currently one of my day to day chequing accounts is with Simplii, I believe that happened when RBC closed its nearby walking distance branch and I switched to Simplii CIBC Maplegrove Plaza Oakville. Close other chequing account and relocate?

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Royal Bank of Canada

Customer service issue
Reported by GetHuman5407841
Oct 27th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 469 others
0 customers following this

Timeline

GetHuman5407841 started working on this issue
Oct 27th, 2020 3:48pm

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