I tried to log in the usual way. It failed* message pops up to call * *** *** ****. Ge...

GetHuman5407841's customer service issue with Royal Bank of Canada from October 2020

Help with my Royal Bank of Canada issue
First: share to improve GetHuman5407841's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5407841 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5407841's own words
I tried to log in the usual way. It failed* message pops up to call * *** *** ****. Get automatic voice, who does not recognize my client number **** **** **** ****. I need to speak or chat with someone re withdrawal from my RBC direct Investing account ********. I do no longer appear to have a chequing account, but appr ***,*** in investments. As a former RBC executive, I do not want to close RBC direct Investing account necessarily, but I need to be able to occasionally make a withdrawal from either f the two current investments and transfer the proceeds to a chequing account at another bank. What is the best way, most cost effective? A) Transfer direct from RBC Direct Investing to a chequing account elsewhere? B) Open (again) a regular RBC chequing account? What are the costs involved? Currently one of my day to day chequing accounts is with Simplii, I believe that happened when RBC closed its nearby walking distance branch and I switched to Simplii CIBC Maplegrove Plaza Oakville. Close other chequing account and relocate?

GetHuman5407841 did not yet indicate what Royal Bank of Canada should do to make this right.

How GetHuman5407841 fixed the problem

We are waiting for GetHuman5407841 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Royal Bank of Canada's attention and get better help faster. Tap below to get started.
Having Royal Bank of Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Royal Bank of Canada

Customer service issue
Reported by GetHuman5407841
Oct 27th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 469 others
0 customers following this


GetHuman5407841 started working on this issue
Oct 27th, 2020 3:48pm