I have NXT * Creator, running on a Dell Windows * PC. I use the program almost exclusi...

GetHuman-dvanslyk's customer service issue with Roxio from January 2019

13 similar
0 following
Help with my Roxio issue
First: share to improve GetHuman-dvanslyk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dvanslyk's next move: call Roxio.
The best way to get your problem resolved is to tap the button below to start calling Roxio. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-dvanslyk may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-dvanslyk's own words
I have NXT * Creator, running on a Dell Windows * PC. I use the program almost exclusively to create music disc projects. I just loaded some songs and was ready to burn them to a CDR-R Disc. I've been trying unsuccessfully all day to do this. The instruction says to hit burn and then don't hit the Save disc image file, but if I un-click it, I can't hit OK. So I'm stuck. Do you need any other info?
GetHuman-dvanslyk did not yet indicate what Roxio should do to make this right.
I have an issue with Roxio too
How GetHuman-dvanslyk fixed the problem
We are waiting for GetHuman-dvanslyk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Roxio's attention and get better help faster. Tap below to get started.
Having Roxio issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dvanslyk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-dvanslyk
Jan 25th, 2019 - 3 mons ago
I have an issue with Roxio too
Not resolved
Seen by 2 customers so far
Similar issue to 13 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-dvanslyk started working on this issue
Jan 25th 10:15pm