About four years ago, I bought two Rowenta Steamium **** DW **** model irons at Macy's...
GetHuman1629736's customer service issue with Rowenta from November 2018
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Help with my Rowenta issue
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The issue in GetHuman1629736's own words
About four years ago, I bought two Rowenta Steamium **** DW **** model irons at Macy's in Dallas, Texas. Neither one of them has ever worked! The reason I have not reported this sooner is that my mother died two weeks after I bought them, my son got married, had a baby, and now I have gotten married. No time. The problem with both of them is that the temperature gauge does not work. At any point on the dial, the setting is always lit for "Linen." It doesn't appear to have any different temperatures either -- always too low, but high enough to get a little steam. When I called Macy's to see if I could return them, they told me to call Rowenta because the Macy's rep said she had heard about some problems with a particular Rowenta model around the time I bought them. The fact alone that both models have the same problem indicates a product defect. How can you help resolve this?
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