This past week my husband and I were in Chattanooga for the weekend and booked a dog si...

GetHuman1864767's Service problem issue with Rover.com from July 2019

Help with my Rover.com issue
First: share to improve GetHuman1864767's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1864767 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1864767's own words
This past week my husband and I were in Chattanooga for the weekend and booked a dog sitter for Friday and Sunday. Friday morning when I dropped my dog off I went inside the person’s house and took a look around and it was an absolute disaster. There was cat **** on the floor, narcotics on the table, accessible alcohol to animals around, and quite frankly just trashed. I ended up leaving my puppy there for about five minutes before turning around and going back to the person’s apartment asking for my puppy back. I didn’t make it a big deal just said that I no longer needed a babysitter. We were there for work and were quite busy, but found other accommodations for our puppy and I wasn’t sure how to cancel Sunday’s daycare on the rover app so I just message the girl and told her that we no longer needed her help (we had already payed her for both days). She has no clue why I ended up taking our puppy back with us, because I didn’t want to personally offend her or the place that she lived. ** To top things off in the first three minutes of me and my dog being in her apartment her personal dog was incredibly aggressive towards our puppy barking, growling with his hair standing up etc.… ** It would be great to get the $** back from both days because we did not use her services but I’m mostly worried about someone else dropping off their dog there and not knowing the situation before hand. **Thank you, *Olivia Gwyn

GetHuman1864767 did not yet indicate what Rover.com should do to make this right.

How GetHuman1864767 fixed the problem

We are waiting for GetHuman1864767 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rover.com's attention and get better help faster. Tap below to get started.
Having Rover.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rover.com

Service problem issue
Reported by GetHuman1864767
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 836 others
0 customers following this

Timeline

GetHuman1864767 started working on this issue
Jul 27th, 2019 6:05pm