We had an appt. to meet the walker (a new one), last week. We rearringed our schedule t...

GetHuman-aliavs's customer service issue with Rover.com from February 2019

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The issue in GetHuman-aliavs's own words
We had an appt. to meet the walker (a new one), last week. We rearringed our schedule to have a meet and greet with her* she ended up texting saying she was sick and had to reschedule. Then a week later she said she’d be here Monday at *:**pm. She texted at *:** on Monday asking to push it back to *:**. It’s now *:** and she hasn’t texted or answered our calls. Not sure the policy on this, but based on lack of communication and the fact that she hasn’t been great with punctuality, I feel comfortable hiding her. I also feel like we should get some sort of credit for the constant inconvenience. I know it’s not your fault directly, but this is the second major inconvenience with walkers from Rover in this*our area. Our last dog walker from Rover randomly said she has a life change (and I totally get it), and had to discontinue services. It just stinks SO much to keep trying to find walkers in the area and then having them leave (or not show up!) especially because we just moved here. :(

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Customer service issue
Reported by GetHuman-aliavs
Feb 19th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 449 others
0 customers following this


GetHuman-aliavs started working on this issue
Feb 19th, 2019 12:58am

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