I believe my overpayment issue due to making * payments inadvertently (signed up for au...
GetHuman756090's customer service issue with Roundpoint Mortage Servicing from June 2018
Help me with my issue
How did GetHuman756090 do it?
Waiting to hear how GetHuman756090 fixed the problem to share with other customers.
The issue in GetHuman756090's own words
I believe my overpayment issue due to making * payments inadvertently (signed up for auto pay then paid current bill automatically by phone..they credited me with July payment causing me a bank overdraft. Customer service very kindly was able to get authorization for a refund and suggested more rapid refund might be processed if I sent email with bank documentation to cashiering but I talked with chat re the correct email address as I hadn't copied it in its entire.ity..they suggested I contact you. My Loan * *********** Name: John A. Nikles*Judith R. Nikles **** Fostoria Ave. Findlay OH****** phone:*** *** ****. I have the bank documentation and would very much like to submit it asap as this has been a difficult issue for us financially (on social security and budget carefully). Would appreciate so much if refund can be sent asap.
GetHuman756090 did not yet indicate what Roundpoint Mortage Servicing should do to make this right.
I have an issue with Roundpoint Mortage Servicing too
How GetHuman756090 fixed the problem
We are waiting for GetHuman756090 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.