I believe my overpayment issue due to making * payments inadvertently (signed up for au...

GetHuman756090's customer service issue with Roundpoint Mortage Servicing from June 2018

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I believe my overpayment issue due to making * payments inadvertently (signed up for auto pay then paid current bill automatically by phone..they credited me with July payment causing me a bank overdraft. Customer service very kindly was able to get authorization for a refund and suggested more rapid refund might be processed if I sent email with bank documentation to cashiering but I talked with chat re the correct email address as I hadn't copied it in its entire.ity..they suggested I contact you. My Loan * *********** Name: John A. Nikles*Judith R. Nikles **** Fostoria Ave. Findlay OH****** phone:*** *** ****. I have the bank documentation and would very much like to submit it asap as this has been a difficult issue for us financially (on social security and budget carefully). Would appreciate so much if refund can be sent asap.
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Roundpoint Mortage Servicing

Customer service issue
Reported by GetHuman756090
Jun 6th, 2018 - a yr ago
I have an issue with Roundpoint Mortage Servicing too
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Seen by 2 customers so far
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman756090 started working on this issue
Jun 6th, 2018 2:46pm
GetHuman756090 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 2:47pm