I am currently at LBJ, Dallas, Tx store. I just heard announcement re cash only. I have...

GetHuman5318946's customer service issue with Ross Stores from September 2020

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The issue in GetHuman5318946's own words
I am currently at LBJ, Dallas, Tx store. I just heard announcement re cash only. I have a return (which I’ve been told there are no returns because of computer problems) I also have a basket full of merchandise that I want to purchase but I can’t because...!!! I asked the acting mgr if they could please hold the basket while I get cash. No!! I am a ** year old handicapped woman who gets very few opportunities to go out and my trip is wasted. What possible reason not to hold my merchandise while I go to a atm??? There is no way most of my items will be here when you fix your problems. I am being treated unfairly I believe. It took a lot to get me here and I can’t leave a basket full to have someone set aside?? No reason for this. I am even unable to reach a person to speak with. I can’t wait to have my daughters post this on social media I believe it is called. I am just extremely upset and disappointed that under the circumstances it couldn’t be watched*set aside for ** mins or so. So I might get an apology in two to five days. No help for that.

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Ross Stores

Customer service issue
Reported by GetHuman5318946
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 55 others
0 customers following this

Timeline

GetHuman5318946 started working on this issue
Sep 30th, 2020 11:38pm
GetHuman5318946 indicated the issue is not fixed yet.
Oct 2nd, 2020 7:27am

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