Ross Dress for Less Customer Service Issues

I visited Ross in Fultondale, AL on December 8th, where I spent over $[redacted]. Upon returning home, I discovered that some items did not fit properly. I prefer a refund instead of an exchange due to recurring issues with clothes from this store. I require the receipt to process this return. Although I encountered sizing problems, I intend to continue shopping at Ross. I am Davey Chad B., and I was in the store right after lunch.

During my lunch break, I visited your Hawaii Kai store to buy a gift. I tried on some shoes, browsed pillowcases, and was greeted by an employee. While exploring men's shoes, another female employee followed me closely, making me uncomfortable. As I walked around, a loss prevention employee began monitoring me closely, which felt invasive. Despite feeling annoyed, I continued browsing. During checkout, I shared my experience with the cashier, who was understanding. I didn't want to repeat myself to the passing manager. This isn't the first time I've faced such treatment, as a similar incident occurred at Ross in Kahala Mall. I urge you to train your staff better to avoid alienating customers. Implementing less intrusive security measures, such as displaying only one shoe, could prevent such uncomfortable encounters. Improving your approach to security is crucial to retain customers and enhance shopping experiences.

I want to file a complaint against the manager at the Hammond Louisiana store with the zip code [redacted]. I work within walking distance and often shop at the store during my lunch break due to transportation constraints. Despite being a loyal customer, the manager's behavior is causing distress. He blatantly follows me around, making my shopping experience uncomfortable. During a recent visit with my girlfriend, he loudly greeted us in a sarcastic manner, upsetting her. His actions have led to arguments between us. While I don't think he should be fired, I believe he needs a warning or reprimand. I value the store and want to continue shopping there, but his attitude and behavior are unacceptable. I hope for a resolution to this issue.

Today, I had to wait over an hour at Ross for a return that should have been straightforward. I had the receipt, tag, and everything needed for the return. As I no longer have the debit card used for the purchase, I requested cash back for the return, which should have been a simple process given I paid with a debit card. A district manager assured me it would only be a two-minute wait for the cash but after an hour of waiting, I left the items and receipt. I am disappointed with the service and lack of communication. I am now hoping for a prompt response from a member of the executive team at Ross.

On November 6, I returned 7 clothing items at the Loveland store. This was within the 30-day return window, as I needed the refund to go back on my credit card. Despite reminding the sales associate of this, I was only offered store credit due to returning the items after 4 pm on the 30th day instead of before. The manager confirmed this policy. In a rush for work, I accepted the voucher, but I really want the $89.21 to be credited back to my card.

I recently purchased an outdoor patio chair from my local Ross Store in Trinity, Florida for $39.99. Two days later, I noticed the same chair on sale for $27.99 in the store. I spoke with a Sales Associate and the Store Manager, showing them my receipt and even offering to prove my purchase with a photo. The Manager insisted I return the item, but given its size, it was an unreasonable request. I felt the Manager's response was dismissive of my valid request for a price adjustment, as it's common practice for stores to honor sales within a short timeframe. As a loyal customer, I was disappointed by the Manager's handling of the situation and it may impact my future shopping decisions at Ross.

My recent visit to the Ross Store on Red Bug Lake Road in Oviedo, FL, [redacted] was exceptionally unpleasant due to a female manager's concerning behavior. The tall, thin manager with short curly hair and a headband threw a temper tantrum over the location of shopping carts. She disruptively yelled at customers, then proceeded to angrily slam the carts together for an extended period. The situation drew attention from all shoppers, causing discomfort and shock. I reported the incident to another manager, a man with a ponytail. This type of behavior is unacceptable in a public setting, and I believe disciplinary action is necessary. It was a distressing experience for everyone present, and it raises concerns about the manager's ability to handle her emotions effectively.

Hello, I am writing to share my experience at your Burke store in VA where I made a purchase of $90.02 worth of clothing on October 13. Unfortunately, one of the pants I bought for $14.99 was damaged, which I only discovered when it was returned by my friend whom I had gifted it to. Today, on November 3, I visited the store to return the damaged item. The employee at the return desk, Jancy, was incredibly rude to me. Despite explaining the situation and showing the receipt, she initially refused to accept the return, claiming the item was used. Eventually, she reluctantly issued me a store credit. When I later returned to make a purchase with the store credit, I discovered that Jancy had processed a return for different items on my receipt. When I raised this issue, the loss prevention staff member intervened and insisted the return was accurate. Feeling frustrated and humiliated by the aggressive behavior of Jancy and the loss prevention staff, I requested to speak to the Manager, who was conveniently unavailable at the time. This whole experience left me feeling embarrassed and mistreated as a customer who had spent $90 at your store. Sincerely, Noreen F.

Hello, on December 10th of this year, I was shopping at the Ross store closest to Miami Beach. The cashier packaged everything properly, including individually wrapping each of the glasses I bought in paper. However, upon arriving at the hotel and checking, I noticed that the 4 glasses were missing. I would like to know what steps to take. I am currently in Colombia, but will be in Los Angeles at the end of January. Thank you very much.

I am a tourist in the USA visiting San Francisco. I had a terrible experience at your store with an employee named Alexander working in the men's fitting room. Instead of assisting with trying on clothes, he rudely demands customers to excessively tidy up the items. He even went as far as insulting me by calling me a liar in perfect Spanish, assuming I am South American. This behavior is unacceptable, and I don't believe it reflects the store's customer service policies. It was disappointing to encounter such treatment, and there seems to be a lack of proper customer service oversight as the cashier, Susan, advised me to file a complaint online. I have been to your chain stores in other cities like NT, LAX, Miami, and never experienced such mistreatment. I hope you address this issue with the employee promptly. Thank you.

To whom it may concern, During our annual vacation to Tucson, AZ on August 10, [redacted], my family visited your Ross Dress For Less store located at [redacted] E Grant Rd, Tucson, AZ [redacted]. While shopping for our 2 ½-year-old son, he unfortunately stepped on a security pin left on the floor, injuring his foot. Despite seeking assistance from the cashier who provided us with paper and disinfectant towels, our son received no further medical attention on site. We promptly reported the incident to the store manager, filled out a written complaint detailing the incident, and were assured of receiving an email response. Regrettably, we have yet to receive any communication. This incident not only affected our vacation but also caused distress as our son was unable to walk or wear shoes for the remainder of our trip. It is with deep concern that we request a prompt response from your establishment regarding this matter. Please be advised that Liza María Soto Ybarra witnessed and assisted with our complaint at the store. I, María Venecia González Ybarra (Mother of the minor), can be reached at 01[redacted][redacted] or emailed at [redacted] Thank you for your attention to this matter. Sincerely, María Venecia González Ybarra

Hello, I usually go to Ross Store #[redacted] for lunch on Tuesdays but hadn't been since the pandemic started. On my recent visit, I found several items and waited in line. When it was my turn, the cashier directed me to the lady at the returns counter. Despite the long line, she took her time and eventually called me forward after a few minutes. When I mentioned she had turned me away earlier, she walked off abruptly. I asked to speak to the manager, who turned out to be the same lady. She mentioned the employee's name was Jada and hers was Alexandria. Although the interaction was disappointing, the manager, Alexandria, was very courteous and professional. This incident was a rare instance of poor customer service in an otherwise positive experience at this store for me. L.A.

In the northeast area of El Paso, Texas, zip code [redacted], I requested to use the restroom at a store. Initially, I was told it was being cleaned and would take 15 minutes. After waiting, I asked again, but was given the same response. Eventually, a lady escorted me and another customer to the restroom. However, when it was my turn, an employee named Fabiola Correa, told me I couldn't use it and directed me to go to Marshall or Walmart instead. When I questioned her, she rudely explained that the restroom needed to be cleaned every 30 minutes and denied me access. Although I approached the manager, Fabiola Mercado, she allowed other customers to use the restroom but continued to deny my son. This experience was disrespectful and I hope the employee faces consequences for her behavior. I am hesitant to return to Ross until this matter is resolved.

On 08.22.20 at 5:23:43 pm, during transaction [redacted] at store [redacted] with associate [redacted], I just left feeling upset because they made me feel insignificant when paying. The biggest and rude lady there not only was unfriendly but also disrespectful. She told me the total, I gave her the money, then she asked for my name and number. I requested a pen because I understand English but cannot speak it. When she handed me the pen and paper, she crumpled it up and threw it, mocking me along with the other American cashiers in line. A Hispanic man approached to help, but she said she didn't need anything. They kept making fun of me, and I left crying, feeling helpless. I just pray that God rewards them for the type of individuals working there.

While I was about to check out, I witnessed a concerning incident at the register. The employee was quite disrespectful to a customer, who I later learned was also a Ross employee. The situation seemed to arise from the customer receiving a discount but was addressed in a very inappropriate manner by the cashier. He demanded that she show matching ID for her credit card, insinuating she was engaging in fraudulent activity. The lady calmly explained that other Ross stores only require ID for discount cards, not credit cards. The cashier responded harshly, claiming this was not like the other stores. Witnessing this exchange made me consider leaving my items and exiting the store. It's disheartening to see such unkind behavior between coworkers, especially when unaware of the context surrounding their interaction.

Ross has consistently been one of my favorite stores to shop at. The employees are always helpful and respectful, the selection is vast, and the prices are reasonable. However, my recent experience at the Ross store on W. 3rd Street was disappointing. While shopping for my grandson, a family friend, and myself, I needed to use the restroom. Despite the security guard's initial helpfulness, I was told by the fitting room clerk that the bathrooms were out of service. This blatant lie and disregard for me as a customer left me feeling unappreciated. The focus seemed to be more on accommodating dogs in the store than on serving customers. I understand that Covid-19 has led to changes in store policies, but basic human kindness and customer service should not be compromised. It's not just the products and prices that keep customers coming back; it's also the overall shopping experience. I hope that in the future, all customers will be treated with respect and consideration. Thank you, Valerie Kennedy

I recently purchased a pair of gloves from Ross. Initially, I thought I was only buying gloves, but upon checking the receipt, I noticed that I was charged for gloves, a scarf, and a hat. It seems like the set was incomplete and that someone might have stolen the other items. I paid $8.99 for what I believed were basic knit gloves, but ended up not using them once I realized the mistake. My boyfriend made the purchase for me, unaware of the actual contents of the set. The gloves still have the plastic tag on them, indicating they were not used or opened. I am unsure what steps to take to address this issue. Considering the circumstances and the oversight at the store, I am hoping for a resolution such as a refund or a gift card. I feel frustrated about the situation and concerned that the store may not believe my explanation.

Dear Customer Service Team, I wish to share my recent experience at Ross Dress for Less on [redacted] W Bell Rd, Surprise, AZ, regarding the interaction with cashier Tiffany on December 24th, [redacted]. During my visit with a friend, Tiffany assisted us. After my friend's purchase of nearly $[redacted].00, I proceeded to pay for my items. However, Tiffany did not scan my items initially, assuming I did not wish to purchase them. When I questioned this, Tiffany rudely claimed she thought we did not want the items due to our conversation. Despite being at the counter and expressing my intention to buy, Tiffany's behavior was unprofessional. I felt disrespected by her attitude, especially given her failure to properly remove a security tag from my clothing. This incident has left me disappointed in the service I received. I believe Tiffany requires further training in customer service to meet Ross Store's standards. Thank you for your attention to this matter. I hope for improved experiences for customers in the future. Best regards, Annie Chu

I arrived at the store located at [redacted] Los Altos Parkway in Sparks, NV before 10 a.m. As I approached the door at the same time as an employee, I explained that I needed to access an Amazon locker. Unfortunately, the employee abruptly locked the door and returned inside, refusing to assist. Despite my pleas to retrieve my item before they were officially closed, I was denied entry. Even though it was just after 10 a.m., I had already invested significant time and effort into reaching the store, only to be left disappointed. This has left me feeling frustrated, especially since I am a regular customer. Adherence to the designated store hours is essential to ensure a positive customer experience, and this situation has proven to be quite inconvenient for me.

Dear Customer Service Team, I am writing to share my recent experience at Ross Dress for Less in Surprise, AZ. On December 24th, [redacted], I encountered a problematic situation with a cashier named Tiffany. During my shopping trip with a friend, Tiffany's service was less than satisfactory. Despite my attempt to make a purchase after my friend, Tiffany neglected to scan my items promptly. When asked about this, her response was dismissive, and she even threatened to have me removed from the store. Tiffany's behavior was unacceptable for a customer service representative. Not only was she unprofessional, but she also failed to remove a security tag from my clothing, raising concerns about her competence. As a valued customer of Ross Stores, I believe such behavior reflects poorly on the company's reputation. I hope this feedback will lead to improved customer service training for employees like Tiffany in the future. Thank you for your attention to this matter. I trust that steps will be taken to address this issue and prevent similar incidents from occurring in the future. Warm regards, Annie Chu