my name is Marisela zerquera *** *** ****, **** sw ** st Miami, I was expecting my deli...

GetHuman-mambuchy's Complaint issue with RoomsToGo.com from September 2019

Help with my RoomsToGo.com issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mambuchy's own words
my name is Marisela zerquera *** *** ****, **** sw ** st Miami, I was expecting my delivered today *******, between**-**am I call the customer service and the operator tell me it was not for today worse they do not have any other day, She said because I call last week to change the hour of the delivered which the operator toll me I was not authorized to tell them the time of the delivered and they do not work with R*T*G* for they are a delivered company only, them I canceled the appts but a few moment later I call back I speak with some body in English and I said I would like to continue with the original appts, she said it was canceled all ready but she will restore and they will delivered, I did not receive any notification that in fact they will not delivered today the furniture I took off hour from my job and now they gift me for next week in wensday the delivered therefore I need to take more off from my job, it really a uncomfortable situation not only I paid for the delivered but I loose money because the time of the delivered .I really upset is not considerations of the customer time and finances. I did appreciated more communication with me.

GetHuman-mambuchy did not yet indicate what RoomsToGo.com should do to make this right.

How GetHuman-mambuchy fixed the problem
the deliver company will delivered the furniture in wensday, the hour I don't know but still very inconvenience to me because I have to take off from my job for second time to wait for them.
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RoomsToGo.com

Complaint issue
Reported by GetHuman-mambuchy
Sep 20th, 2019 - 3 years ago
Fixed
GetHuman-mambuchy shared how to fix
Seen by 22 customers so far
Similar issue to 22 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-mambuchy started working on this issue
Sep 20th, 2019 5:08pm
GetHuman-mambuchy confirmed the issue is fixed. Hooray!
Sep 20th, 2019 9:17pm

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