Roku Customer Service Issues

I have discovered that I have been unknowingly charged for music services for six years after downloading an app. I never received any notification or confirmation about subscribing to a new service, unlike when ordering HBO or Stars where the price is clearly stated. As a result, I have been double-paying for the same service for over a year now at $9.99 for Roku and another $9.99 for Tidal. The lack of customer support from Roku leaves me feeling violated and frustrated. I realize this mistake has cost me $[redacted], and the inability to speak with a representative further exacerbates the situation. I am also concerned about potentially being charged for using the Amazon Prime app. If this is the case, I will have no choice but to cancel my subscription and discontinue using Roku altogether.

I tried to log in with the new Roku TV access code, but it keeps saying my email address/password is incorrect. I attempted to retrieve a new password, but the email with instructions never showed up in my inbox (I checked the spam folder too). This is making it extremely challenging to activate my new Roku TV without any communication. Could you please confirm the email address where you are sending the login information? Thank you.

I used my child's MLB account to activate a free seven-day trial to watch the games. After the trial, we were billed $[redacted].99 for a subscription, but Roku is not allowing us to view the channel. We have contacted MLB customer service multiple times to resolve the issue to no avail. The MLB representative said Roku is responsible for processing the payment since the purchase was made through Roku. We are requesting a refund as we have not been able to enjoy the subscription or watch any games. Our Roku account is [redacted], and we would appreciate a Spanish-speaking Roku representative to contact us for assistance. We are eagerly awaiting a solution to this matter. Thank you.

I have observed a charge for HBO Max for $16.41 on May 13th, alongside other charges like $12.03, $6.03, and $8.75 on May 11th that were identified by Visa as being from Roku. Although I canceled all subscriptions, I was still charged. Due to these unexpected charges, I can't keep them this month as the crucial funds on my debit card were intended for child support. It is imperative I receive a refund promptly to fulfill this obligation. I kindly request assistance as I am in a difficult situation. I genuinely appreciate your understanding and prompt attention to this matter. Conversely, Amazon was able to recognize a similar error, refund, and I hope for a similar resolution. I eagerly await your response. Sincerely, Valerie.

I am following up for the second time. I previously spoke with a representative about an incorrect charge on my Roku for Discovery plus Electro in May. I was charged a [redacted] fee, although my Disney plus subscription on Roku has been canceled for 2 months. The first representative transferred me to another person to verify the cancellation, but that person did not speak and disconnected the call. Could you please transfer me to the appropriate representative to resolve this issue and arrange for a refund for the overcharged Disney plus Electro? Thank you, and I am eager to receive a callback to facilitate this process.

I require technical assistance. I have diligently followed all the instructions provided but have been unsuccessful in resolving the issue. When I access my home page on my Galaxy S20 5G64, I enter my phone password followed by my Username password. Then, I am prompted to visit the Roku link. Upon entering my email address, I am instructed to check my inbox for a code, but I never receive any emails, not even in the spam folder. For the past 11 months, I have been unable to stream any channels, and the frustration has increased as I have not been able to watch anything for the past 4 weeks. I suspect the problem arose when an employee changed the factory password to my personal password. I was advised by a technician yesterday to be at home for assistance, so I am here now. I have a monthly bill for $80 for Hotspot with [redacted] megabits, along with additional charges for phone, BET, NETFLIX, and Discovery channels. The situation has left me extremely frustrated. Kindly provide assistance, or I will have to consider switching providers or Roku services.

Every time I try to get the code, I end up losing the page. I really need to speak with someone over the phone about this. I've repeated my problems many times and need a technician. I was talking to someone on the phone yesterday, but I wasn't at home. I promised to call back when I was in front of the TV as that's the only way they could assist me. I've been unable to watch TV for 4 weeks now. I've followed all the instructions given. I've been trying repeatedly for these past 4 weeks. I enter my phone type and password, then it asks for my email address as my username, followed by a Roku link. After inputting my email for the code, I never receive it. Each time I get a code from filling out the information, I lose the page. I really need to speak to a customer service representative. If this isn't resolved soon, I'll have no choice but to cancel my plan/provider. ($80 per month for [redacted] megabits, $12 phone bill, various channel subscriptions). I enjoy watching OWN and Lifetime. It's crucial that I speak with a human on the phone about this.

On December [redacted], I purchased the ROKU SE (Model 39309W), set it up, subscribed, and experienced no issues. Recently, around May 18, [redacted], there was an update that led to a recurring "HDCP error" on both ROKU and other streaming channels. Despite attempting various troubleshooting methods like unplugging and restarting, the error persists, causing frustration. It seems this is a common issue post-update, as seen in discussions across the ROKU community. I am using the original HDMI cable provided. The service only encounters problems after the recent update, with intermittent success in restoring functionality. Can someone advise on how to address this ongoing problem? Thank you. - B.S.

I encountered an issue with my Roku devices starting on 5/20/21 coinciding with a Roku announcement about free Roku Originals. My TCL/Roku TV (48FS3750) and two Roku devices (Model 3930X) are failing to load any channels except Netflix, displaying "0% - [redacted]% loading" repeatedly and showing messages of "not enough room" or "cannot reload from network." Despite removing unused channels and trying to reconnect to the network, the problem persists. Interestingly, my Roku Model: 4630X works on an older TV set without issues. Even when using Netflix, the episodes fail to play entirely, stalling at 25% loading.

I've encountered an issue with my Roku devices since May 20, [redacted]. All three devices, including my TCL/Roku TV (Model: 48FS3750; Serial: 1510GTC00269H0732; Mfgd: 10/15) and two other Roku devices (Model 3930X, Serial: S00820ACDAEM and S00829AL7906), have stopped working. However, one Roku Model: 4630X, Serial: 7KA[redacted]22, functions on an older TV. After that date, I have been unable to load any channel except Netflix occasionally. When selecting a channel, a perpetual "loading" message appears, cycling from "0% - [redacted]%" then back to "0%." Subsequently, one of two messages typically appears, indicating either not enough space or a network connection issue. Despite removing numerous unused channels and reconnecting to the network multiple times, the problem persists. Even streaming on Netflix is disrupted, with episodes stalling at 25% loading and never finishing.

I am experiencing difficulty logging into my account (Account # [redacted]0) after changing my password. When attempting to log in, it did not accept the password I entered. I need access to my account to modify my channel selections without creating a new account. I am looking to sync my account with a new TV and my main TV on my ROKU account. Currently, the channels on one TV do not appear on the other. I would like to have all my paid channels on all TVs in my home. How can I link them? I am interested in purchasing another ROKU TV but want to resolve this first. I make payments for most channels through my ROKU account and recently purchased a 65" Philips/ROKU TV. I am unsure how to link my TVs and whether adding a box is an option with the new set. The instructions do not provide guidance on integrating a new TV with an existing ROKU box in the house. I am seeking a solution to have both TVs function under one ROKU account.

I'm experiencing an issue with my Roku device. I have a Roku Express model 3930RW linked to my account under the email [redacted] When trying to access the Tennis Channel, I encounter a problem. After selecting the channel, it prompts me to sign in with my TV provider. However, when I try to activate and select my provider, AdamsWells Internet, it's not listed as an option and I am unable to proceed with the activation process.

I recently removed my card from all Google accounts, but I was still charged $9.99 on my Cash App card for Roku. I contacted Cash App for a refund, explaining that the charge was meant for my baby's necessities. They advised me to reach out to you while the payment was pending to cancel it. I have already unsubscribed from Roku, and the charge is currently pending, so I am seeking assistance in canceling the payment.

I have been continuously charged for Britbox without access. Despite being asked to join a trial, I have been paying monthly for an extended period. I have been unable to speak to a representative and wish to resolve this in one phone call rather than waiting for email responses. My name is Regina Lembrich, and I can be contacted at [redacted]. Thank you.

My Roku remote has stopped working, and I need to replace it. I prefer the radio controlled one. I am unsure if it is the same as a Voice controlled remote. The SKU number on the remote is [redacted], and the Roku 4 number on the back is 4U966A396753. The Roku itself is functioning well. I am looking to order a replacement remote that is radio controlled.

I was charged by Fubo on April 7th despite canceling before my 7-day trial ended. The $64.99 was taken from my card. I contacted my card company, and they refunded me on April 29th. However, on June 10th, the same amount was debited again by my card, Direct Express. They mentioned that Roku claimed I approved the payment, which I did not. I need the refund back on my card. Should I start a dispute with Direct Express? I had to cancel because I cannot afford $64.99 monthly on my fixed income due to being disabled. Please reach out to me regarding this matter. My contact number is [redacted], and my email is [redacted] The last 4 digits of the charged card are [redacted].

I was charged $64.99 by Fubo on April 7th even though I canceled my subscription before the 7-day trial ended. Despite direct express refunding me on April 29th, the charge reappeared on June 10th. Direct Express reversed the refund, claiming I authorized the payment, which I did not. I am reaching out to request a refund of $64.99. If not resolved, I will have to dispute it with Direct Express again. Please assist in resolving this matter. Thank you. Contact me at [redacted] or email me at [redacted] Your help is greatly appreciated.

I recently purchased two Roku devices, but encountered issues with both of them. One of the devices is missing the piece that plugs into the Roku itself, and despite trying different cords, I am unable to make either of them work. When I plug them in, I only get a black screen. Roku is our primary source of entertainment, and I have been unsuccessful in reaching customer support. Can you please assist me in resolving this problem? You can contact me via email or text using the information provided. I have been unable to find a solution through the online resources. My name is HOLLIE S., and I have owned the Roku devices for approximately a month. Your help is greatly appreciated. Thank you.

I recently upgraded my modem and set a new password on my devices. However, Google Nest keeps showing a connection issue, prompting me to connect via the Google Home app, which I cannot locate in the settings. My TV displays a strong connection, but Direct-Roku-11BB82 shows an authentication error even after changing the password. Your assistance with resolving this matter would be greatly appreciated. Thank you, Sylvia

Recently, my Roku TLC TV has been autonomously performing actions without any external interference. It is executing deliberate movements like starting the Roku TV Power off countdown, scrolling through and selecting HDMI settings, and choosing different options like Live TV. Despite not having the Roku App or a misplaced remote causing this, we have done a factory reset on the TV multiple times, but the issue persists. Even after resetting, the TV resumes its erratic behavior. This is particularly frustrating as the TV is only a month old, and the problem began within the first week. It continuously powers off and on within short intervals and makes random selections. We have disabled features that could enable remote control access, leading us to believe that the TV is malfunctioning.