I have Hisense roku tv.. It connects to the wifi but it stuck on the screen when it is...

GetHuman5996830's customer service issue with Roku from April 2021

Help with my Roku issue
First: share to improve GetHuman5996830's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5996830 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman5996830's own words
I have Hisense roku tv.. It connects to the wifi but it stuck on the screen when it is trying to update the software.. It's saying not able to update the software.. I have reset it and everything back to the factory screen and still saying unable to update software.. Did all the steps to set it back up when came out the box

GetHuman5996830 did not yet indicate what Roku should do to make this right.

How GetHuman5996830 fixed the problem

We are waiting for GetHuman5996830 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5996830
Apr 24th, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 17273 others
0 customers following this


GetHuman5996830 started working on this issue
Apr 24th 6:37pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians