Was subscribed to Discovery* via ROKU at $*.***month. Early yesterday morning (****) I...

GetHuman5880404's customer service issue with Roku from March 2021

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The issue in GetHuman5880404's own words
Was subscribed to Discovery* via ROKU at $*.***month. Early yesterday morning (****) I canceled the Discovery* streaming service by indicating that choice on my TV screen via the ROKU remote. The request was accepted, with a message that stated “Your current month paid subscription will end on *-**-****.” I was fine with that, but late today (****), the Discovery* streaming service suddenly ended. When I select any program offered by Discovery*, it tells me I do not have access, and asks me to create a new account. However, when I look at transactions online for my bank account, it clearly shows a $*.** charge from ROKU for Discovery* (Transaction * *********** **** dated early in the A.M. ON ****) which is WHY the message on the screen at the time of my cancellation request said that the request was accepted, AND the balance of the current already PAID month would END on ****...NOT on ****. You have my money. REACTIVATE (turn on) my Discovery* until ****, as stated.*Account is in the email name of *****@***.com. PLEASE contact me to confirm your receipt of this request at ***-***-**** and ask for John.

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Roku

Customer service issue
Reported by GetHuman5880404
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 15479 others
0 customers following this

Timeline

GetHuman5880404 started working on this issue
Mar 23rd 10:58pm