About a week ago I was charged for the BET and Christian channel. I did not order these...

GetHuman-cindiki's customer service issue with Roku from November 2020

Help with my Roku issue
First: share to improve GetHuman-cindiki's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cindiki may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman-cindiki's own words
About a week ago I was charged for the BET and Christian channel. I did not order these. I immediately went to my Roku and canceled those subscriptions then changed my password. Tuesday I got a thank you email for signing up for CBS. I immediately canceled that on my Roku. Fortunately it was a * day trial so there was no charge. I did visit the CBS site but when I saw it was not free I left the site. Now I wonder if I need to remove my credit card info from Roku. What is going on? The only channels I pay for are Netflix, Disney * and Prime. By the way I am the only person who can access Roku from this house. Help please.

GetHuman-cindiki did not yet indicate what Roku should do to make this right.

How GetHuman-cindiki fixed the problem

We are waiting for GetHuman-cindiki to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman-cindiki
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 10608 others
0 customers following this

Timeline

GetHuman-cindiki started working on this issue
Nov 12th, 2020 8:58pm
GetHuman-cindiki indicated the issue is not fixed yet.
Nov 13th, 2020 2:27am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers