About a week ago I was charged for the BET and Christian channel. I did not order these...

GetHuman-cindiki's customer service issue with Roku from November 2020

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The issue in GetHuman-cindiki's own words
About a week ago I was charged for the BET and Christian channel. I did not order these. I immediately went to my Roku and canceled those subscriptions then changed my password. Tuesday I got a thank you email for signing up for CBS. I immediately canceled that on my Roku. Fortunately it was a * day trial so there was no charge. I did visit the CBS site but when I saw it was not free I left the site. Now I wonder if I need to remove my credit card info from Roku. What is going on? The only channels I pay for are Netflix, Disney * and Prime. By the way I am the only person who can access Roku from this house. Help please.

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Customer service issue
Reported by GetHuman-cindiki
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 10608 others
0 customers following this


GetHuman-cindiki started working on this issue
Nov 12th, 2020 8:58pm
GetHuman-cindiki indicated the issue is not fixed yet.
Nov 13th, 2020 2:27am

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