Sunday I bought a ROKU Ultra device Id KXAO*A******. Today I followed the setup pamphl...

GetHuman-mcvickar's Can't Login issue with Roku from July 2020

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The issue in GetHuman-mcvickar's own words
Sunday I bought a ROKU Ultra device Id KXAO*A******. Today I followed the setup pamphlet and want to use a wired internet connection. The ROKU appears to be stuck in an non-ending loop in the setup program. I get as far as "Update Software" it loads ***% of the update and then shuts down as it should. It restarts with jumping ROKU then the "lets get started page" comes on, I select "English" the program connects to the internet (although sporadically) and looks for software updates. gets to the "Update Software" page. loads to ***% and repeats the process. It never gets to the next part of the setup process where one sets up screen resolution. How can I get past this loop?

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Roku

Can't Login issue
Reported by GetHuman-mcvickar
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 8497 others
0 customers following this

Timeline

GetHuman-mcvickar started working on this issue
Jul 15th 1:21am
GetHuman-mcvickar indicated the issue is not fixed yet.
Jul 15th 10:02pm
GetHuman-mcvickar indicated the issue is not fixed yet.
Jul 16th 2:28am

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