bought a Roku Express today. Have * other Roku in other rooms. bought this one for my M...

GetHuman4156568's customer service issue with Roku from December 2019

Help with my Roku issue
The issue in GetHuman4156568's own words
bought a Roku Express today. Have * other Roku in other rooms. bought this one for my Master bed room. hooped it up It comes on with screen saver like I have on my other ones. The controller won't work on iot. & even changed Batteries. still won't do any thing. I have smart TV in my front room & sound system. the Express I just bought doesn't have sound system. would that make a difference. should I take it back to the store. Wal Mart. Thank you Connie

GetHuman4156568 did not yet indicate what Roku should do to make this right.

How GetHuman4156568 fixed the problem
Not using a remote. In a room close to another one. One would take over the other one & it wouldn't WORK. Unpluged them then one at a time. Not letting one to take control over each other being to close to each other.
Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman4156568
Dec 26th, 2019 - 10 months ago
Fixed
GetHuman4156568 shared how to fix
Seen by 5 customers so far
Similar issue to 7064 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman4156568 started working on this issue
Dec 26th, 2019 11:40pm
GetHuman4156568 confirmed the issue is fixed. Hooray!
Dec 30th, 2019 12:53am
GetHuman4156568 confirmed the issue is fixed. Hooray!
Dec 30th, 2019 12:57am
GetHuman4156568 confirmed the issue is fixed. Hooray!
Dec 31st, 2019 5:28am