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Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman2209600's own words
For two years ROKU worked perfectly, but suddenly I am having trouble every night. I normally watch between * and ** p.m. What happens now is that suddenly, without warning, I am stuck in the channel that I am watching. My control does not work and I can't access any other channel. This condition remains for the rest of the evening. The next day it starts operating normally, but then the above condition develops again. This situation is unacceptable since it prevents me from accessing channels whenever I want. If it cannot be corrected, I will switch to another streaming media system
GetHuman2209600 did not yet indicate what Roku should do to make this right.
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