hi, I have recently purchased roku express and am getting very poor streaming ,certainl...

GetHuman-cdmcm's Technical Support issue with Roku from April 2019

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The issue in GetHuman-cdmcm's own words
I wanted to set up my new express ... hi, I have recently purchased roku express and am getting very poor streaming ,certainly not HD. I have virgin media *** Mbps and excellent WiFi showing as ** Mbps on roku device. all equipment streaming excellent on other devices ( no issues) only roku express which is easy to set up .*I am certain my new roku express is at fault and have done everything to set device up properly. *it just not HD and very slow . *a. I just unlucky with a bad one? *like I say all WiFi and other devices I use all way better streaming and I have done all possible to set up roku express properly but the roku just not working well enough.*purchased in UK ****** *I am very disappointed and wonder if some express sticks faulty, as I said all possible checks have been completed ,updates ,settings etc .*hoping you can advise if known problem or I have just been unlucky*thanking you*kind regards*Chris Mitchell.*Edinburgh, uk
once all set up the stick is poor quality streaming
replacement or upgrade
been a roku customer a long time and expected my first time purchase of express stick to be better than any market leaders.
tried now TV roku smartbox then reset all equipment.
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Roku

Netflix and now tv
Technical Support issue
Reported by GetHuman-cdmcm
Apr 4th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 12218 others
0 customers following this
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Timeline

GetHuman-cdmcm started working on this issue
Apr 4th, 2019 12:07am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 4th, 2019 4:10am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 4th, 2019 4:13am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 4th, 2019 4:16am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 4th, 2019 4:23am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 5th, 2019 12:10am
GetHuman-cdmcm indicated the issue is not fixed yet.
Apr 7th, 2019 2:46am

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