I have two Roku TV's neither will play YouTube TV. When I click on YouTube TV or YouTub...

GetHuman-bobripb's customer service issue with Roku from March 2019

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The issue in GetHuman-bobripb's own words
I have two Roku TV's neither will play YouTube TV. When I click on YouTube TV or YouTube I get the hourglass and then a black screen. This just started recently. Sometimes I can mirror from my phone to the TV's or the Roku, but not always. When I try usually the hourglass shows on the screen momentarily and then it goes black. When I remove YouTube TV from the channel list and then add it usually it will play but once but after I close it it will not play again, unless I go thru the same process. The same is happening with YouTube.*All other apps work as normal. I have no trouble playing YouTube and YouTube TV on my computers and phone. I have reset the Roku and countless time deleted both YouTube and YouTube TV and restarted.*I have a Roku premier*. All are on the same network and nothing changed when this started happening. Initially they were both very slow to load and then they just started not to load.**This is frustrating.

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Customer service issue
Reported by GetHuman-bobripb
Mar 14th, 2019 - 3 years ago
Not resolved
Seen by 195 customers so far
Similar issue to 11345 others
0 customers following this
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GetHuman-bobripb started working on this issue
Mar 14th, 2019 2:26pm