ROKU STICK pairs with ROKU REmote controller but remote will not power off ROKU STICK...

GetHuman-geharv's customer service issue with Roku from March 2019

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The issue in GetHuman-geharv's own words
ROKU STICK pairs with ROKU REmote controller but remote will not power off ROKU STICK. Can not access applications. Stops at ROKU Home Page with status of Loading Your App. *I have removed apps and reinstalled as well as unplugged ROKU STICK and removed power, but no help. I have worked on this problem for three days and always come to the same conclusion. I am convinced that this ROKU STICK is defective and requires replacement. The ROKU STICK was purchased on********** at AT& T Store in Anderson SC. I am requesting a replacement for this ROKU STICK. Thank you,*George Harvell
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Roku

Customer service issue
Reported by GetHuman-geharv
Mar 12th, 2019 - 5 mons ago
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GetHuman-geharv started working on this issue
Mar 12th 7:00pm