I purchased a Roku ****RW on ******* from B&H Photo.*It is not working and I am trying...

GetHuman2327272's customer service issue with Roku from February 2019

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The issue in GetHuman2327272's own words
I purchased a Roku ****RW on ******* from B&H Photo.*It is not working and I am trying to get it replaced under warranty. B&H informed me to contact Roku. When your web site tells me to contact seller. *I purchased a replacement, but the defective one is still under the * year warranty and I am looking for a replacement. I would appreciate an answer from you. Also I have the receipt from my purchase.
GetHuman2327272 did not yet indicate what Roku should do to make this right.
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Customer service issue
Reported by GetHuman2327272
Feb 28th, 2019 - 3 mons ago
I have an issue with Roku too
Seen by 2 customers so far
Similar issue to 10810 others
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GetHuman2327272 started working on this issue
Feb 28th 4:56pm
GetHuman2327272 confirmed the issue is fixed. Hooray!
Feb 28th 4:56pm