My roku Express says it is unable to find any wireless networks. It was working fine ea...

GetHuman2231554's customer service issue with Roku from February 2019

1 view
10392 similar
0 following
Help with my Roku issue
Next: our robot will wait on hold for GetHuman2231554 to get a Roku rep on the line!
Always use the GetHuman Phone tocall Roku. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2231554's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2231554 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman2231554's own words
My roku Express says it is unable to find any wireless networks. It was working fine earlier today but I came home and it said it was not connected. I attempted to reconnect and was unable to find a network after multiple scans. I have reset both the roku device as well as the router multiple times. All other devices in the house are able to find and connect to my network without issue. I tried a factory reset hoping to just start from scratch and now I am just stuck in the setup, still unable to find any networks. I would like to be able to find and connect to my network.
GetHuman2231554 did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman2231554 fixed the problem
We are waiting for GetHuman2231554 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Roku customer problems.
Why does my Roku keep losing the connection?How do I manage or cancel my Roku subscription?How do I get device support for my Roku?How do I create a Roku account?How do I get a refund on Roku?
Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2231554 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2231554
Feb 18th, 2019 - 8 mons ago
I have an issue with Roku too
Not resolved
Seen by 1 customer so far
Similar issue to 10392 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2231554 started working on this issue
Feb 18th 10:52am