Roku froze while watching youtube. Black screen TV won't respond.

GetHuman2228851's customer service issue with Roku from February 2019

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10376 similar
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Help with my Roku issue
GetHuman2228851's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
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The issue in GetHuman2228851's own words
Unfreeze Roku. ... I have a Roku * box hooked up to my LG TV. . I was watching a youtube video and it froze, just a black screen. I've unplugged the Roku device, my TV, and my wifi several times. When I try to turn on the TV it's a black screen completely frozen. It's been this way for over an hour. Please have someone call me to resolve this issue.
Please have a service technician call me to fix this
* years
I've unplugged the Roku device, the TV, and my wifi several times, all unsuccessful.
I have an issue with Roku too
How GetHuman2228851 fixed the problem
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Roku

Roku *
Customer service issue
Reported by GetHuman2228851
Feb 17th, 2019 - 8 mons ago
I have an issue with Roku too
Fixed
Seen by 23 customers so far
Similar issue to 10376 others
0 customers following this
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Timeline
GetHuman2228851 started working on this issue
Feb 17th 8:58pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Feb 18th 9:22pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Feb 20th 8:04pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Feb 20th 8:04pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Feb 21st 5:17pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Feb 24th 12:57pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 13th 6:27pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 14th 12:11pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 17th 9:20pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 18th 7:07pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 20th 4:43pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 21st 5:04pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Mar 22nd 5:00pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Apr 12th 12:48pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Apr 13th 1:30pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Apr 16th 7:07pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Apr 17th 10:08pm
GetHuman2228851 confirmed the issue is fixed. Hooray!
Apr 18th 11:16am