I have bought ROKU Express.*I use COMCAST and XFINITY package.*I can not add xfinity st...

GetHuman1961949's customer service issue with Roku from January 2019

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The issue in GetHuman1961949's own words
I have bought ROKU Express.*I use COMCAST and XFINITY package.*I can not add xfinity stream beta to my roku device. It gives error: "Channel install failed"*Can not install any of the other channels in the list, only netflix, youtube and a few others. None of the main channels can be added to my channels list.*I have already bought a second roku device, which also does not work. Same problem.*I have XFINITY on my phone and that works. So I think that my service should be working.*Have installed the latest firmware.*Have reset to factory settings.*Have reset the comcast router several times.*Have setup the wifi settings correctly.*I am at the end of my whits, please help!
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Customer service issue
Reported by GetHuman1961949
Jan 14th, 2019 - a mon ago
I have an issue with Roku too
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GetHuman1961949 started working on this issue
Jan 14th 3:57pm