After a frustrating week with both amazon and roku, i am informed that I can no longer...

GetHuman-pwalcott's customer service issue with Roku from December 2018

Help with my Roku issue
The issue in GetHuman-pwalcott's own words
After a frustrating week with both amazon and roku, i am informed that I can no longer access Amazon Prime video using my roku unit due to a corporate pissing contest between roku and amazon. There was no email or notification from either entity. Fortunately after updating all softwares, an Amazon tech person led me thru the steps to activate my Sony Bravia TV to access Amazon Prime Video. Not pleased.
GetHuman-pwalcott did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-pwalcott fixed the problem
Contact Amazon, much more responsive if you can get an informed tech to explain that tge issue is corporate not my particular device
Please help with my Roku issue
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Roku

Customer service issue
Reported by GetHuman-pwalcott
Dec 5th, 2018 - a mon ago
I have an issue with Roku too
Fixed
GetHuman-pwalcott shared how to fix
Seen by 9 customers so far
Similar issue to 7194 others
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Timeline
GetHuman-pwalcott started working on this issue
Dec 5th, 2018 2:04pm
GetHuman-pwalcott confirmed the issue is fixed. Hooray!
Dec 5th, 2018 2:04pm